The service from the initial enquiry to delivery was fantastic, very efficient and helpful. The kayak is good quality, easy to pedal and manoeuvre. The chair is comfortable and everything is within reaching distance. It is heavy to drag over any distance but a trolley helps rather than relying on the single wheel on the back but the weight helps with stability on the water so I know what I would rather have! Instructions regarding assembly of the pedal drive and fitting of the rudder would be helpful as I had to search YouTube for this and the external rod holder is not of the best quality as the catch is separate and this was lost on the first trip. However, I am very pleased with the service, delivery and quality and would recommend the company and model.